Technical Support for Energy Control Systems

FOUR SUPPORT ROUTES

Start with the route that matches the immediate requirement.

Each route below continues within this page. Choose the requirement, provide the operating context and the request will be directed to the appropriate TURNER ECS team.

Support routeEmergency supportActive fault or urgent operating issue.

Support routeField serviceOn-site work, commissioning or planned intervention.

Support routeHelpdeskControlled ticket, evidence and engineering coordination.

Support routeService contractsPrepared support, maintenance and lifecycle planning.

EUROPEAN SUPPORT NETWORK

Four locations. One coordinated technical route.

Select the responsible location in the Field Service or Helpdesk form. TURNER ECS teams share engineering and specialist resources across borders while the local contact remains clear.

INTERACTIVE EUROPE MAP

Four countries. One Turner network.

Zoom or move the map, then select a TURNER ECS marker to open that location in Google Maps.

Loading the European support network…

HoofddorpThe Netherlands Stoke-on-TrentUnited Kingdom DesioItaly BremerhavenGermany

EMERGENCY SUPPORT

Fast access for an active operational issue.

Use this concise route when delay may affect safety, availability or production. Provide a name, direct telephone number, the problem and any useful evidence. The request is sent to Info.it@turner-ecs.com for immediate technical routing.

Include what is happening now.State whether the asset is operating, restricted, unstable or stopped and identify any immediate safety or availability concern.

FIELD SERVICE

Plan the right engineer, tools and intervention.

Request support for mechanical governors and actuators, control-system tuning, AVR calibration, protection-relay testing, commissioning, start-up or troubleshooting. Select the responsible TURNER ECS location in the form so the request reaches the correct regional team.

Complete mobilisation context.Dates, operating status, access requirements, drawings and application files help TURNER ECS prepare a productive first visit.

Contact and routingSelect the location responsible for the request. The form routes directly to that regional Field Service team.

Your name *

Company *

Email *

Telephone *

Responsible TURNER ECS location *

Asset and service scopeGive the field team enough context to plan the engineer, tools, access and timing.

Site or vessel location *

Equipment or application *

Technology or control platform *

Manufacturer, product or serial number

Current operating status *

Required timeframe *

Requested scope and expected outcome *

Preferred start date

Preferred completion or test date

Site access, permits, safety or offshore requirements

Drawings, settings, event logs or previous reports

HELPDESK

Create one controlled record for the support request.

The Helpdesk captures the asset, priority, operating condition, evidence and actions in one technical record. Select the responsible location and the ticket is routed to Helpdesk.it, .nl, .de or .uk@turner-ecs.com.

Better evidence supports better decisions.Attach drawings, application files, alarm histories, event logs, screenshots or photographs where available.

Open a controlled support ticketSelect the responsible location so the request reaches the correct Helpdesk team.

Your name *

Company *

Email *

Telephone *

Responsible TURNER ECS location *

Asset and operating conditionDescribe the system, evidence and operational consequence so the Helpdesk can set the right priority.

Site or vessel location *

Asset or application *

Technology or control platform *

Manufacturer, product or serial number

Operating status *

Priority *

Problem, alarm or observed behaviour *

Operational impact and recent changes

Drawings, application files, logs, screenshots or photographs

SERVICE CONTRACTS

Prepared support before the next issue occurs.

Our service contracts and frame agreements are aimed at streamlining our service to our customers.

The TURNER ECS service team are ready to provide round-the-clock services, including weekends and public holidays, to support users with Woodward governors and/or control products ranging from mechanical governors to electronic control systems.

Discuss a service contract

Reduced maintenance costsPlan support and preventive action around the installed base.

Dedicated contract managerKeep coordination and responsibility clear.

Knowledge of your specific applicationRetain operating context and configuration knowledge.

Better prepared for preventing and solving problemsPrepare evidence, routes and technical records before they are urgent.

One source for all Woodward products and servicesConnect product, field, workshop and engineering capability.

Fast and easy access to expertise whenever neededReach the appropriate knowledge whenever it is needed.

CASE STUDIES

Start with the route that matches the immediate requirement.

Four locations. One coordinated technical route.

Four countries. One Turner network.

Fast access for an active operational issue.

Plan the right engineer, tools and intervention.

Create one controlled record for the support request.

Prepared support before the next issue occurs.

Technical Support proven in real operating environments.

What can we help you find?

Start with the route that matches the immediate requirement.

Four locations. One coordinated technical route.

Four countries. One Turner network.

Fast access for an active operational issue.

Plan the right engineer, tools and intervention.

Create one controlled record for the support request.

Prepared support before the next issue occurs.

Technical Support proven in real operating environments.

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