TECHNICAL SUPPORT

Engineering support at the asset.

TURNER ECS provides planned and short-notice field service for commissioning, troubleshooting, calibration, inspection, protection testing and corrective work across marine, energy and industrial applications.

FIELD CAPABILITY

Hands-on experience across controls and electrical systems.

Field engineers support mechanical governors, electronic controls, actuators, generator control, power management, Automatic Voltage Regulators, protection relays, fault recorders, communications and mixed-platform installations.

Mechanical and electronic control

Governors, electronic controls and actuators.

Generator systems

Generator control, power management and Automatic Voltage Regulators.

Protection and communications

Protection relays, fault recorders and mixed-platform communications.

GENERATOR EXPERTISE

AVR, protection and event analysis.

Emphasise practical Automatic Voltage Regulator fault diagnosis and tuning, generator-protection testing, relay settings review, fault-recorder analysis, Global Positioning System and Network Time Protocol checks, and Grid Code compliance testing.

Automatic Voltage Regulator

Fault diagnosis, stability assessment and tuning.

Generator protection

Testing, settings review and event analysis.

Timing and compliance

Global Positioning System, Network Time Protocol and Grid Code checks.

FAULT FINDING

Use evidence to understand real system behaviour.

Event records

Review fault-recorder files, alarms and sequence evidence.

System behaviour

Assess synchronisation, load sharing and protection interfaces.

Corrective work

Calibrate, configure, test and document the practical action.

MOBILISATION

Prepare the intervention before the engineer travels.

TURNER ECS reviews drawings, application files, installed equipment, prior events, permits, access, instruments and expected deliverables so the engineer arrives with the right tools and support.

Technical review

Drawings, application files, equipment and prior events.

Site readiness

Permits, access, instruments and regional requirements.

Expected result

Scope, tests and deliverables agreed before travel.

COMMISSIONING

Confirm system behaviour in real operation.

Activities may include loop checks, signal verification, communication tests, parameter configuration, sequence testing, synchronisation, load sharing, protection interfaces, alarm tests, load tests and performance verification.

Verify

Loops, signals, communications and parameters.

Test

Sequences, synchronisation, load sharing and protection interfaces.

Confirm

Alarms, load tests and performance in real operation.

GLOBAL TEAM

Local access to shared expertise.

Use the Global Network dataset for active locations, field engineers, languages, regions covered and specialist competencies. Verified network information is maintained centrally rather than hard-coded on this page.

SYSTEM HEALTH CHECK

Use field time to understand the wider installation.

A planned visit can review system health, documentation, diagnostics, settings, test intervals, spares and obsolescence to support preventive decisions.

FIELD SERVICE FORM

Plan the next intervention.

Provide the asset location, equipment, requested scope, preferred dates, drawings and site requirements.

    Contact and routingSelect the location responsible for the request. The form routes directly to that regional Field Service team.

    Asset and service scopeGive the field team enough context to plan the engineer, tools, access and timing.